Knowledge Center
Virus-related EHR Outage Forces NY Hospital Back to Paper
April 12, 2017
Erie County Medical Center (ECMC) and its long-term care facility at Terrace View have been battling a virus responsible for EHR outage since Sunday afternoon.
"ECMC's computer system today went down,” the hospital wrote in a public statement, “The hospital's IT team immediately commenced a thorough assessment and analysis of the situation. Our priority is maintaining patient safety and quality services. All hospital operations are continuing as normal and have not been interrupted.”
The hospital has enlisted the help of FBI personnel and the state police cybersecurity team to investigate the incident. In addition, in-house ECMC IT staff has teamed up with GreyCastle Security, a third-party consultant, to combat the virus and resolve all technical issues as quickly as possible.
According to ECMC, the hospital has secure back-up storage in place for all patient records, financial information, and human resource records to ensure no data will be permanently lost.
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