Knowledge Center
Incorrectly Routed Payments And Remittance Advice
July 29, 2020
This paper provides education and guidance to payers and providers on situations that occur when electronic healthcare claim payments and/or remittance advice are routed to a receiver incorrectly; for example, using the provider’s Taxpayer Identifier Number (TIN), but the payment is meant for a National Provider Identifier (NPI) that does not belong to that payee, or a remittance advice is routed to an incorrect receiver. The paper discusses situations where this can occur, potential causes, and best practices to remedy the situation.