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Incorrectly Routed Payments And Remittance Advice

July 29, 2020

This paper provides education and guidance to payers and providers on situations that occur when electronic healthcare claim payments and/or remittance advice are routed to a receiver incorrectly; for example, using the provider’s Taxpayer Identifier Number (TIN), but the payment is meant for a National Provider Identifier (NPI) that does not belong to that payee, or a remittance advice is routed to an incorrect receiver. The paper discusses situations where this can occur, potential causes, and best practices to remedy the situation.

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