Knowledge Center

This paper provides education and guidance to payers and providers on situations that occur when electronic healthcare claim payments and/or remittance advice are routed to a receiver incorrectly; for example, using the provider’s Taxpayer Identifier Number (TIN), but the payment is meant for a National Provider Identifier (NPI) that does not belong to that payee, or a remittance advice is routed to an incorrect receiver. The paper discusses situations where this can occur, potential causes, and best practices to remedy the situation.