Knowledge Center
Episode 224- Talking AI: Eliminating Administrative Noise and Restoring the Human Connection of Health Care. Ben Scharfe, Altera Digital Health
June 16, 2023
From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair, Ed Hafner chat with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.