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Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service

October 23, 2026

In this episode Jason Zawodzinski of Ellit Groups joins Michael to explore how healthcare organizations can bring clinician and patient support services together to improve efficiency and create a more connected service experience. We discuss how AI can streamline routine tasks, why organizations must balance operational performance with patient satisfaction and employee experience, and how technology can help make healthcare support more efficient without losing the human touch

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