Knowledge Center
Episode 243, In Harmony: Aligning People, Process, and Technology in Health Systems, Melissa Ursi, Quoris
June 16, 2023
From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair, Ed Hafner chat with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.