Knowledge Center
Episode 253: Beyond Discharge: How AI Is Transforming Care Coordination, Patty Hayward, TalkDesk
June 30, 2023
Matthew chats with Derrick Higgins, Head of Enterprise Data Science and Artificial Intelligence at Health Care Service Corporation (BCBS of Illinois, Montana, New Mexico, Oklahoma and Texas). Derrick discusses how his organization is leveraging artificial intelligence, his thoughts on future applications, and the Federal government's role in AI governance.