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Podcast Episode 77: Dissecting the Recent American Medical Association Prior Authorization Survey

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service July 11, 2022 Matthew welcomes Heather McComas, Director, Administrative Simplification Initiatives and Tyler Scheid, Senior Policy Analyst with the American Medical Association to discuss findings from the AMA’s recent prior authorization survey. Heather and Tyler address the AMA’s advocacy on AMA,…

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Podcast Episode 76: Measuring the Value of Standards. Post NCVHS Listening Session Discussion (part 2) with WEDI Chair Nancy Spector

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 27, 2022 The National Committee on Vital and Health Statistics (NCVHS) Standards Subcommittee held a Listening Session June 9 on Standardization of Information for Burden Reduction and Post-Pandemic America “Convergence 2.0.” The Subcommittee conducted three panels: (i) Advance HIPAA Standards…

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Podcast Episode 75; Measuring the Value of Standards. Post NCVHS Listening Session Discussion (part 1) with WEDI Chair Elect Ed Hafner

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 20, 2022 The National Committee on Vital and Health Statistics (NCVHS) Standards Subcommittee held a Listening Session June 9 on Standardization of Information for Burden Reduction and Post-Pandemic America “Convergence 2.0.” The Subcommittee conducted three panels: (i) Advance HIPAA Standards…

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Podcast Episode 74: The Benefits, Challenges and Myths Behind Virtual Staffing with Dr Steven Kupferman, Co-Founder and Chairman of MedVA.com

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 13, 2022 Matthew welcomes Steven Kupferman, DMD, MD, the Co-founder and Chairman of MedVA.com a premier healthcare Virtual Assistance Service, designed to improve patient care within thriving medical and dental practices. Dr. Kupferman discusses how virtual assistants support staffing shortages…

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Podcast Episode 73: Marrying Eastern and Western Ideals with Technology; A Conversation with Clever Care Health Plans’ Unmesh Srivastava

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 3, 2022 We chat with Unmesh Srivastava, Chief Technology & Digital Innovation Officer, Clever Care Health Plan. Unmesh covers a great deal of topics, including how technology in health care is affecting health equity, value based care and the “digital…

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Podcast Episode 72; Balancing Experience and Security in Remote Working. A Conversation with Mobile Mentor’s Denis O’Shea

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service May 2, 2022 WEDI Education Director Michael McNutt sits in for Matthew and chats with Denis O’Shea, founder of Mobile Mentor, a global leader in endpoint ecosystem, helping clients navigate the right balance between security and employee experience. The pandemic has…

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Podcast Episode 71: Unlocking Digital Healthcare with Damo Consulting CEO Paddy Padmanabhan

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service April 18, 2022 Matthew speaks with Paddy Padmanabhan, award-winning business leader, entrepreneur and best-selling author Paddy Padmanabhan, CEO of Damo Consulting. The two discuss what healthcare organizations should be prioritizing regarding digital health transformation, creating a frictionless digital health experience for…

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Podcast Episode 70: Advancing the Representation Medical Device Development and Clinical Research

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 25, 2022 Matthew has a fantastic conversation with Kendal Whitlock, Chair of Product Development and Clinical Research for the Med Tech Color Collaborative Community. MedTech Color has convened this Collaborative Community to create a forum where medtech professionals and other…

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Podcast Episode 69: The Need to Incorporate AI Training for the Healthcare Workforce- with Kimberly Lomis, MD, American Medical Association

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 14, 2022 Matthew welcomes Kimberly Lomis, MD, vice president of undergraduate medical innovations at the American Medical Association. Dr Lomis participated in a National Academy of Medicine Discussion Paper titled Artificial Intelligence in Health Professions Education. The paper examines how training…

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Podcast Episode 68: Discussing Price Transparency & Machine Readable Files with HealthSparq’s Matt Parker and MHDC’s Denny Brennan

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 7, 2022 Guest host Ferris Taylor of HCEG welcomes Matt Parker, Senior Vice President of Product for HealthSparq and Denny Brennan, Executive Director of the Massachusetts Health Data Consortium (MHDC) for an in-depth discussion on aspects of the No Surprises Act…

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