Podcasts

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 15, 2021 We welcome Dan L. Dodson, Fortified Health Security’s CEO to talk about how telework due to COVID-19 and advancing technology may disrupt cybersecurity in healthcare. All is not lost however, as Dan offers insight on how to minimize…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 8, 2021 Class is in session! Matthew welcomes Dr. Leonard Friedman, Professor, Department of Health Policy and Management, The George Washington University, Milken Institute School of Public Health. How have healthcare organizations managed through the pandemic, the sudden emergence of telehealth and how his students,…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service March 1, 2021 Matthew welcomes Ben Moscovitch, Project Director, Health Information Technology with the Pew Charitable Trusts. The two discuss APIs at length; what their inclusion in healthcare will mean for patients, payers, providers and regulators. Podcast Episode 25: APIs-Unlocking the…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service February 23, 2021 Matthew welcomes DirectTrust’s President and CEO Scott Stuewe who has a huge announcement regarding Admission, Discharge and Transfer (ADT) Notifications. More information about DirectTrust’s announcement can be found here- https://directtrust.org/standards/event-notifications-via-direct Podcast Episode 24: Dancing with the…Standards. ADT talk…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service February 15, 2021 Matthew talks with MobileSmith Health’s Chief Technology Officer (and former US Navy Submarine Veteran) Greg Jones about the constant evolution of mobile health technology, the importance of data and how it can and should be used to improve…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service February 8, 2021 We chat with Peggy O’Kane, President and Founder of the National Committee for Quality Assurance, a non-profit who since 1990 has been tasked with “turning on the light” to the sometimes dark and murky healthcare landscape. Peggy has…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service February 1, 2021 Matthew spends time with the new WEDI Chair, Nancy Spector, Coding and Health Advocacy Director with the American Medical Association. Nancy explains how she got her start in healthcare and the role of WEDI in the ever changing…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service January 25, 2021 An truly impactful conversation with one of healthcare’s most influential thought leaders, George Halvorson, Chair and CEO of the Institute for InterGroup Understanding. George talks with Matthew about understanding our uniqueness, and how overcoming the “Us” vs “Them”…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service January 18, 2021 Matthew sits down with Softheon Founder and CEO Eugene Sayan to discuss the growth of healthcare IT services, the ACA and the consumerization of healthcare. Podcast Episode 19: Setting, Aligning and Meeting Expectations with Softheon Founder and CEO…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service January 11, 2021 Matthew opens the new year talking with Roy Schoenberg, President and CEO of Amwell and one of healthcare’s most influential people. As the COVID-19 pandemic continues, Matthew and Roy discuss the emergence last year of telehealth; how has…