Podcasts

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service August 25, 2023 Michael chats with Dr. Pawan Jindal, MD, CEO of Darena Solutions, a St. Louis-based tech company that delivers EHR and other health IT solutions for vendors and patients. They discuss how technology, the 21st Century Cures Act, and…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service August 18, 2023 Michael speaks with Kermit Farmer, founder and Chief Ethos Officer of Paths, a service that gives doctors and team members the ability to create and share educational material to help their patients in the journey from diagnosis through…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service August 11, 2023 From a recent WEDI Health Equity Workgroup meeting, a discussion with Mark Megerian, Technology Fellow with Optum. Visit United Health Foundation’s comprehensive data and SDOH tool, America’s Health Rankings (https://www.americashealthrankings.org/) to see some of the work United and…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service August 4, 2023 From a recent WEDI Health Equity Workgroup meeting, we welcome Tammy Weaver, VP Physician Professional Data with the American Medical Association. Join the Health Equity Workgroup Back to Knowledge Center Categories Comments & Letters Podcasts Press Releases Regulatory…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service July 28, 2023 From WEDI’s 2023 Spring Conference, 4 patient advocate professionals discuss how regulations and innovation are affecting patients. How close is the work of payers, providers and vendors to achieving “patient nirvana”. Panelists: Andrew Scholnick (AARP) Melissa Williams (National…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service July 21, 2023 Dr. Steve Waldren, Vice President and Chief Medical Informatics Officer of the American Academy of Family Physicians discusses how AAFP’s Innovation Lab has embraced the power of artificial intelligence to aid their physicians with numerous functions and processes.…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service July 14, 2023 Matthew has a great conversation with Aaron Patzer, founder of AI-based health care company Vital, about how artificial intelligence is quickly evolving in the industry. The former founder of Mint.com discusses AI’s benefits, challenges and considerations as the…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service July 7, 2023 In June, the Centers for Medicare & Medicaid Services (CMS) announced a new primary care model – the Making Care Primary (MCP) Model – that will be tested under the Center for Medicare and Medicaid Innovation in eight…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 30, 2023 Matthew chats with Derrick Higgins, Head of Enterprise Data Science and Artificial Intelligence at Health Care Service Corporation (BCBS of Illinois, Montana, New Mexico, Oklahoma and Texas). Derrick discusses how his organization is leveraging artificial intelligence, his thoughts…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 23, 2023 From WEDI’s 2023 Spring Conference! The Health Care Payment and Learning and Action Network (HCPLAN) established the Health Equity Advisory Team (HEAT) to help identify and prioritize opportunities to advance health equity through alternative payment models (APMs). HEAT’s…