Podcasts

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 16, 2023 From WEDI’s 2023 Spring Conference, Michael and WEDI Board Chair, Ed Hafner chat with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 9, 2023 The concept of intersectionality describes the ways in which systems of inequality based on gender, race, ethnicity, sexual orientation, gender identity, disability, class and other forms of discrimination “intersect” to create unique dynamics and effects. Regarding health care,…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service June 2, 2023 Michael welcomes Scott Gray, CEO of Clincierge, a patient concierge services provider in clinical trials. The two discuss the current state regarding diversity in clinical trials and how the need for minority participation can help serve a more…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service May 26, 2023 From WEDI’s recent Spring Conference, a conversation on the importance of data, partnership, and health equity buy-in and bake-in with prominent health equity leadership from UnitedHealth Group and Mayo Clinic. Panel: Michael Currie, Chief Health Equity Officer, UnitedHealth…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service May 19, 2023 Responding to the commonwealth’s public health and workforce needs, George Mason University (Fairfax, VA) launched the first and only College of Public Health in Virginia. Michael chats with Dr. Melissa Perry, Dean of the College, on her early…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service May 5, 2023 We chat with Elevance Health Chief Technology Officer, Geeta Wilson about how her company is embracing artificial intelligence to improve and enhance the patient experience. Podcast Episode 101: Improving the Patient Experience with AI; A Conversation with Elevance…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service April 28, 2023 To commemorate our 100th episode, WEDI welcomes our founder, former HHS Secretary Dr. Louis Sullivan. 30 years ago, Dr. Sullivan founded WEDI in an effort to identify opportunities to improve the efficiency of health care data exchange. After…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service April 21, 2023 Michael spends some time with Kristy Dickinson, founder of Chronically Simple, a health care app that hopes to end the fragmented healthcare experience and allows patients and caregivers to proactively manage their health data. Learn more about Chronically…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service April 14, 2023 This week we hear from Angie Bass, Chief Strategy Officer with Velatura Public Benefit Corporation, an industry leader in providing HIT and HIE consulting, development, implementation and operation services across the nation. Angie offers insight on Health Data…

Knowledge Center Episode 267- Beyond the Help Desk: Rethinking Patient Access and Healthcare Service April 7, 2023 A WEDI Spotlight from December 2022 featured a panel of health care cybersecurity SMEs discussing how to strengthen cybersecurity in the industry. The panelists: Denise Anderson, President and CEO, H-ISAC, Chris Lodico, Sr Director, Information Safety, HCSC, Dr. Stephen…